Help centre
Answers to the questions we hear most. If yours is not here, message us and we will reply.
Getting started
Which platforms can you help with?
TikTok, YouTube (AdSense), Fiverr, Upwork, Payoneer and similar platforms. Message us the platform and your situation and we will tell you honestly whether we can help.
How do I start?
Open the client portal, fill in the short request form and send it to us on WhatsApp. We reply with a written quote showing the rate, fee, final rupee amount and timeline.
Which accounts can I receive money in?
Pakistani bank accounts in your own name. Ask us if you would like to use a mobile wallet.
Safety
Do you ever need my password or login codes?
No. Your passwords, one-time passwords and two-factor codes stay with you. If anyone asks for them, in our name or anyone else's, do not share them.
Is this allowed by the platform?
Rules differ between platforms and can change. Please read the terms of your platform before you arrange for anyone to receive or forward your earnings. We will tell you plainly if a request is something we cannot take on.
Does the website store my request?
No. Requests made in the client portal are sent to us through WhatsApp or email by you. The portal only keeps a short list of your recent requests inside your own browser, which you can clear at any time.
Fees and rates
How much does it cost?
We quote the exchange rate and our fee in writing before any money moves, so you see the exact rupee amount you will receive. The estimator on this site is a guide; your written quote is what counts.
Why can't I edit the rate in the estimator?
The rate shown is our own rate, based on the daily market rate. It is locked so everyone sees the same figure. Your final rate is always confirmed in your written quote.
Can the rate change?
Exchange rates move during the day. The estimator updates once a day, so confirm the rate with us before you proceed.
Timing and problems
How long does it take?
It depends on the platform's own clearing time and on bank processing. We give you an expected timeline with your quote.
My payout is delayed. What should I do?
Message us your reference number and the platform. We will explain what we can see. Many delays come from clearing periods, missing tax information or a name mismatch on the account.
I think someone is pretending to be Payout Desk.
Only contact us through the WhatsApp number and email on this website. We never ask for passwords, codes or card numbers. If something looks wrong, email us at the support address.